Priscilla Randall

Priscilla Randall is an accomplished Human Resources Business Partner with extensive experience at Ubiquity and Convergys. Currently serving in this role at Convergys since March 2018, Priscilla monitors compliance with labor laws and liaises with management to address complex employee relations issues. Previously, Priscilla held the position of Team Leader in CRM Operations, where collaboration with cross-functional teams and leadership of a 15-member CRM team were key responsibilities. Additionally, as a Customer Service Trainer, Priscilla fostered continuous learning and provided coaching to enhance team communication skills. Proficient in various software applications, Priscilla's career spans over a decade at Convergys, demonstrating a strong commitment to operational excellence and employee development.