Scott Golmen

Scott Golmen has a strong background in leadership and operations management. Scott has experience in various industries, including healthcare, financial services, education, and retail.

At UCare, Scott served as the Director of Service Delivery, leading a large team of over 400 employees. Scott provided strategic leadership for call center operations and off-phone processing functions.

Prior to UCare, Scott worked at Voya Financial, where they held two roles. As the Associate Vice President, Head of Enterprise Claims, they led multiple teams and implemented a digital transformation of the claims process. In another role, they served as the Associate Vice President, leading the Employee Benefits contact center and driving improvements in productivity and quality.

At Capella University, Scott was the Director of Learner Services and Operations. In this role, they oversaw various teams and provided cross-functional services to internal and external partners.

Before Capella University, Scott worked at Target, where they held management positions focused on project management and process improvement. Scott successfully revitalized the Lean program and led the Six Sigma program, resulting in significant cost savings and operational efficiencies.

Lastly, Scott gained valuable experience at Ameriprise Financial, where they held multiple roles, including Director of Contact Center Operations and Strategic Solutions, Director of Six Sigma/Process Engineering and Quality, Manager of Six Sigma, and Six Sigma Black Belt. Scott successfully implemented continuous improvement initiatives, launched innovation programs, and achieved significant financial benefits.

Overall, Scott Golmen has a diverse background in leadership, operations, and process improvement, with a proven track record of driving results and operational excellence.

Scott Golmen earned a BA degree in Economics and Management from the University of Minnesota Morris, but no specific start or end year information was available.