Kumi Shafer

Kumi Shafer is an experienced leader in customer success, currently serving as Manager, Commercial Customer Success at Udemy since February 2022, where Kumi manages a team focused on retention and growth for the Americas and LATAM. Prior to this, Kumi held various roles at Glassdoor, including Manager of Customer Success, where Kumi led a team of CSMs and developed scalable processes to enhance service delivery and diversity in hiring. Kumi's extensive background also includes significant achievements as Director of Customer Success at Revinate, where Kumi consistently exceeded net retention goals and secured strategic renewals. Kumi's career includes leadership positions at Pan Pacific Hotels Group, MPINCC, Shangri-La Hotels & Resorts, and Marriott International, complemented by a Bachelor of Science in Hospitality Management from California State Polytechnic University-Pomona.