Karin santa Cruz Cueva

Karin Santa Cruz Cueva is a dedicated professional in customer support and experience, currently serving as a Customer Happiness Analyst at uDocz, where the focus is on enhancing the experience for students across Latin America. Previous roles include Customer Support Analyst at Rankmi, where Karin assisted users post-implementation, Onboarding Engineer at Bsale Perú, responsible for customer configuration needs, and Commercial Assistant at Innova Factoring, managing client inquiries in factoring processes. With diverse experience spanning financial services and operations support, Karin has progressively developed skills in client interaction and problem-solving. Academically, Karin is a candidate for a Business Administration degree from Universidad Peruana de Ciencias Aplicadas and has additional qualifications in Excel and business administration.