Talha Hameed

Talha Hameed is a seasoned professional with extensive expertise in digital contact center management, currently serving as the Senior Manager at Ufone 4G since December 2013. Responsibilities include overseeing various digital communication channels, community management, and driving innovation in customer service through automation and digitalization. Talha has a robust background in improving customer experience, managing complaints, and leading teams while implementing strategic social media content planning. Additionally, Talha's career includes roles in marketing and communications, with earlier experiences at Ismail Industries Limited and Ovex Technologies, complemented by a solid educational foundation in marketing and management from prominent universities.