Mathilde Delcausse

Mathilde Delcausse is a seasoned professional in customer success and project management with extensive experience in various sectors. Currently serving as Lead Customer Success Consultant at UKG since August 2020, Mathilde specializes in managing a community of over 100 clients, overseeing client lifecycle management, and driving upselling and cross-selling initiatives. Prior roles include Customer Success Manager at PeopleDoc Inc. and MyFeelBack, where responsibilities spanned client project definition, needs assessment, and training, alongside generating additional product sales. Earlier experience as Account Manager at Nimley involved developing and retaining a multi-sector client portfolio. Mathilde's marketing background includes a role at La Dépêche du Midi, where engagement in web management and digital strategy was key. Educational qualifications comprise a Master of Science in Marketing, Management, and Communication from TBS Education and relevant degrees from Institut Limayrac and Université Paul Sabatier Toulouse III.