Melodie Scrimpshire

Melodie Scrimpshire is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Senior Escalation Manager at UKG since February 2022, Melodie focuses on delivering strategic customer engagements that enhance service experience and support revenue growth. Prior to UKG, Melodie was a Customer Success Manager at PeopleFluent, where responsibilities included maintaining customer satisfaction and executing business strategies for a portfolio of client accounts. Melodie's career began at Western Union, working as a Key Account Executive, where the role involved managing relationships with key strategic partners and ensuring customer satisfaction. Melodie holds an Associate's Degree in Business Management from Columbus Technical College.