Gary R.

Gary R. has extensive experience in various leadership roles within the telecommunications and technology industry. Gary is currently the Senior Director of Customer Engagement Platforms at Ultimate Medical Academy, where they lead IT Customer Technology strategies and oversees digital transformation projects. Prior to this, Gary served as the Head of Telecom for the Americas at Flight Centre Travel Group, where they managed the global telecom infrastructure for 32 brands and led a team of engineers and product managers. Gary also held the position of Leader of Contact Center Engineering at CECILIA HEALTHCARE LTD, where they oversaw telecom infrastructure and delivered significant cost savings. Gary's earlier roles include serving as a Regional Director at Watchtower, a Director of Customer Success at Sentri, and a Telecommunications Manager at Hudson Health Plan. Gary started their career as a Voice Communications Engineer at EDS ELECTRONIC DATA SYSTEMS PHILS INC. Throughout their career, Gary has consistently demonstrated their ability to drive customer engagement, enhance technology solutions, and achieve business goals.

Gary R. completed their education in Information Technology at the University of Buenos Aires in 1996. Gary has also obtained certifications in various fields, including Building a Journey Map, Customer Experience Strategy, Developing Executive Presence, Executive Leadership, and Six Sigma Foundations from LinkedIn.