Joseph Gugliuzza

Joseph Gugliuzza is an experienced professional in learner services and customer care, currently serving as the Vice President of Learner Services at Ultimate Medical Academy since September 2016. Joseph has held several leadership positions within the organization, focusing on KPI management and strategic telephony initiatives for a large team. Prior to this role, Joseph worked as a Customer Care Manager at both Bright House Networks and Charter Communications, where responsibilities included KPI management and the development of performance reports utilizing lean Six Sigma methodologies. Joseph earned a degree in Social Science Secondary Education from the University of South Florida between 2006 and 2009.