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Monica Cole is an experienced professional in the banking and financial services industry, currently serving as the Enterprise Fraud Claims Manager and AVP at UMB Bank. Previous roles include Customer Experience Manager at nbkc bank, Manager of Client Relations and Operations at SS&C Technologies, and Fraud Case Processing Department Manager at U.S. Bank. Monica Cole holds an Associate of Arts and Sciences (A.A.S.) degree in Applied Science from High-Tech Institute, completed between 2003 and 2005, and has also attended Utah State University.