Price Horn

Price Horn is an experienced ITSM Analyst and Technical Writer at UMB, beginning in December 2004 and focusing on ITIL Knowledge Management and Problem Management. Key responsibilities include managing the Knowledge Base in ServiceNow, performing root-cause analysis, facilitating incident management, and reviewing change requests. Price also has a solid background in documentation, having worked at GeoAccess/Ingenix where roles included Technical Writer and Senior Documentation Analyst, creating and refining documentation for software applications. Price’s career began as a Spanish teacher in high schools, complemented by advanced degrees in Writing and Education from Missouri State University.