Ritesh Shinde

Ritesh Shinde currently serves as Ops and Project Manager at Umbrella Micro Enterprises since September 2024. Previously, Ritesh held the position of Lead - Client Excellence at MavenVista Technologies Pvt Ltd, where effective leadership ensured a team of 10 met client expectations with a 95%+ SLA adherence. Ritesh's experience includes roles as Manager - Pre Sales and Marketing at EduTest Solutions, Operations Manager at ZOBONE BPO PRIVATE LIMITED, Project Officer at Unified Brainz Virtuoso Ltd., and Customer Service Team Lead at TTEC, demonstrating a strong background in operations, project management, client success, and team leadership. Ritesh holds an MBA in HR and Marketing from the National School of Business Management and a Bachelor’s degree from Mumbai University.