Mae Alcantara

Mae Alcantara is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Membership Assistant at Umbrex since March 2023, Mae previously worked as a Customer Service Subject Matter Expert at Concentrix from November 2019 to October 2022, where responsibilities included managing CRM updates and performance metrics for a team of 65 agents. Mae's earlier roles include Back Office Specialist at The Results Companies, Lead Generation at Versatel Marketing, and Sales Representative at Startek Philippines, showcasing a strong background in sales, lead generation, and data management. Mae holds a Bachelor’s degree in Radiologic Technology from The Family Clinic Inc, completed in October 2016.