Caroline Vikati

Caroline Vikati is a seasoned professional in the fields of customer experience and digital transformation, currently serving as the Director of CX and Digital Transformation at Umniah, a leading telecommunications company in Jordan. Previously, Caroline held the position of Chief Commercial Officer at MadfooatCom, a prominent fintech firm in the MENA region, where contributions included the development of the eFAWATEERcom digital payments platform. Experience also includes serving as VP of Business Development at liwwa, Inc., overseeing investor relations and operational management. Caroline's earlier roles at Vodafone and Procter & Gamble encompassed various leadership positions in mobile commerce, sales, and marketing. Educational background includes degrees from the University of Pennsylvania and UCL, complemented by a high school diploma with High Honors from the Lycee Francais de New York.