Umpqua Health
As Chief Operating Officer at Umpqua Health, Nancy Rickenbach is responsible for the operations of the company that includes Pharmacy, Case Management, Utilization Management, Appeals and Grievances, Decision Support, Software Development, Customer Care and Clinic Operations of their Rural Health Clinic in Roseburg, Oregon. She brings more than three decades of experience to Umpqua Health. Her experience and leadership have been focused on developing and delivering operational excellence.
Prior to joining Umpqua Health in 2020, Nancy was the CEO/COO of another Coordinated Care Organization in Oregon for six years. In addition, Nancy held various senior leadership positions within Medicaid Managed Care and Medicare Advantage over the prior two decades in Oregon and Washington.
Nancy has a Master of Business Administration with a focus in Healthcare Management from Western Governors University.
Umpqua Health
Umpqua Health is the parent company of Umpqua Health Alliance, one of 16 Oregon coordinated care organizations serving the Oregon Health Plan. The Roseburg-based company and its subsidiaries are focused on expanding access, improving care, and reducing unnecessary costs across the clinical space for more than 26,000 Douglas County residents on the Oregon Health Plan and close to 10,000 more individuals with Medicare, private insurance, or Exchange coverage.