Ingo Santarossa is an experienced IT professional with a diverse background in technical support and systems administration, currently serving as an ICT Service Desk Assistant at UNFCCC since May 2011, where responsibilities include managing incoming work orders and providing first-level support. Prior experience includes roles as IT Officer at Fairtrade Labeling Organisation-Certification GmbH, Helpdesk Officer at EASA - European Aviation Safety Agency, and Systems Officer at VIVA Media AG, among others. Ingo Santarossa has a comprehensive skill set spanning user helpdesk management, data recovery, network configuration, and Microsoft application support, bolstered by a strong portfolio of relevant certifications. Career beginnings included roles as a service technician and executive in stage and audio production.