Colleen Charland

Colleen Charland is an experienced professional in customer success and proposal management, currently serving as a CSC Member at Customer Success Collective since April 2024 and as Sr. Customer Success Operations Manager at Unanet since March 2021. With a strong background in optimizing processes and workflows to drive customer adoption and growth, Colleen has also held multiple roles at RocketDocs from December 2007 to March 2021, including Product Owner and Customer Success Manager. Previous positions include Sr. Business Development Manager at UnitedHealthcare, Manager of National Proposal Services, Proposal Team Supervisor at PacifiCare Health Systems, Sales Support at UltraLink, and Sr. Marketing Specialist at Aon Consulting, where Colleen demonstrated expertise in managing proposal development and client services across multiple companies in the healthcare and consulting sectors.