Underground Cellar is a leading wine e-commerce company that is changing the way wine is bought and sold in the $70B consumer US wine market through ‘gamification’. Underground Cellar provides a unique and exciting experience that gives wine buyers great value by using upgrades instead of discounts. Wine sellers love Underground Cellar too as it allows them to quickly sell bottles while protecting their brand.

Beer, Wine & Spirits

Underground Cellar

Jeffrey Shaw

Josh Kirchhoff, MBA, CS, CSW

Jennifer Shoemaker, PMP, CPXP, WSET II

Clare Apps WSET Advanced

Byron Burgess Jr.

Rob Ord

Jacob Greenberg

Nelly Perchatkin

Jill Watson

Jennifer Shoemaker

Kelsey Mackendorf

Jeff Hardy

The Customer Experience Team at Underground Cellar is dedicated to enhancing the overall satisfaction and engagement of wine buyers and sellers. They focus on creating delightful, interactive experiences that align with the company’s gamification strategy, while also providing top-notch support and assistance throughout the buying process. By effectively managing customer feedback and implementing improvements, this team ensures a seamless journey, fostering loyalty and positive relationships within the wine community.

Customer Experience Team

Operations and Strategy

Leadership Team

Customer Experience Team

About

Team members

Other teams at Underground Cellar

Operations and Strategy

Leadership Team