Jesus Berroa Lugo

Jesus Berroa Lugo currently serves as a Contact Center Supervisor at UNFCU since January 2023, following a role as a Solutions Specialist with the United Nations Federal Credit Union since February 2018. Experience includes managing member service escalations and improving the overall member experience in compliance with federal regulations and organizational standards. Previous positions encompass roles such as Import/Export and Raw Material Manager at Plasticos Multiform, International Trade/Supply Manager at PepsiCo, and Import-Export Coordinator at both PepsiCo and CEMEX. Educational qualifications include an Executive Coach degree from Panamerican Business School, a Certified Supply Chain Professional designation from Steam(Apics), Lean Six Sigma Green Belt training, an MBA from Universidad Central del Este, and a Bachelor's degree in Accounting and Finance from the same institution.