Federico Duma

Quality Customer Care UCD Management & Development at UniCredit Group

Federico Duma possesses extensive experience in customer care and operations management at UniCredit, where roles include Quality Customer Care UCD Management & Development, Operations Management Team Leader, and Senior and Junior Direct Consultant, since April 2019. In addition, Federico serves as a Coach at Empolum 1983 and has previously held the position of Intern at the Presidenza del Consiglio dei Ministri. Experience as a Coach at SS Lazio Nuoto spanned from September 2013 to August 2017. Federico's educational background includes a Master’s degree in Parliamentary Institutions from Sapienza Università di Roma, a Master's degree in International Relations, and a Bachelor's degree in Political Science and International Relations, all obtained from the same institution.

Location

Rome, Italy

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UniCredit Group

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UniCredit is and will remain a simple successful pan-European Commercial Bank, with a fully plugged in CIB, delivering a unique Western, Central and Eastern European network to its extensive client franchise. UniCredit meets the evolving needs of its clients with a full commercial offer which harnesses strong synergies between the different business divisions, including CIB, Commercial Banking, and Wealth Management. UniCredit offers its clients both local and international expertise by providing unparalleled access to market leading products and services in its 13 core markets through its European banking network: Italy, Germany, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Romania, Russia, Serbia, Slovakia, Slovenia. Leveraging on an international network of representative offices and branches, UniCredit serves clients in another 18 countries worldwide.


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Headquarters

Milan, Italy

Employees

10,000+

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