Alexandra S.

Alexandra S. is an experienced Major Incident Manager currently leading P1 major incident responses at Unily since August 2023, enhancing support team response times and improving customer satisfaction through various process improvements. Prior to Unily, Alexandra served as the Technology Incident and Problem Manager at Linklaters from April 2019 to June 2023, achieving significant reductions in incident resolution times and major incidents through proactive management and root cause analysis. Alexandra's career also includes a role as IT Analyst at Linklaters and as LiveOps Manager at WHYTTEST, where process refinements and implementation of ITIL methodologies resulted in increased customer and employee satisfaction. Alexandra holds a Bachelor's degree in Foreign Languages and Literatures from the University of Bucharest.