Warren Roque

Warren Roque is an experienced professional in customer service and operations, currently serving as General Maintenance at Unionville Home Society since April 2019, where a remarkable 90% satisfaction rate has been achieved while managing over 60 work orders per month. Warren has successfully implemented operational improvements through MaintenanceCare, boosting the daily work order completion rate to 75% and enhancing team efficiency with regular inspections. Prior to this role, Warren worked as a Barista at Second Cup from August 2013 to September 2018, managing over 500 daily transactions and maintaining a 95% customer satisfaction rate. Warren holds a degree in Full Stack Web Development from Lighthouse Labs.