Samy L.

Samy L. has over 10 years of experience in customer service and support. Samy began their career as a Freelance in 2011 and then joined SYKES Germany in 2014 as a Technical Advisor for the Sony PlayStation Account. In 2017, Samy L. moved to Berlin Brands Group as a Senior Agent/Marketplaces Specialist, where they handled Tier 1 agents escalations through JIRA ticket system. In 2021, they joined Redbubble as a Customer Support Manager, where they were responsible for handling Tier 2 escalations for buyers and artists support, maintaining performance objectives, supporting external Tier 1 agents, monitoring and coaching of Tier 1 Teams, updating Help Center, FAQs and automatic responses, and improving existing processes and creating new ones. Currently, Samy L. is working as a Customer Care Specialist at Unistellar since 2022.

Samy L. obtained their Baccalaur\u00e9at Litt\u00e9raire from Lyc\u00e9e Claude Bernard in 2005. Samy then attended Universit\u00e9 Paris-Sorbonne from 2006 to 2008, where they earned their DEUG in Art History, Criticism and Conservation. In July 2022, Samy L. obtained a certification in Preventing Discrimination & Harassment: Global Employee V4.01 from Traliant.