Jessy Dsouza

Jessy Dsouza has extensive work experience in various roles and industries. Starting in 2000 at Hutchison Max Telecom as a Sr. Officer, Jessy later progressed to roles such as SDL at Goldshield Services Ltd, Assistant Manager Operations at Firstsource, and then various management positions at UTI MF, including VP of Contact Center and Alternate Channels. Currently, Jessy holds the position of Vice President and Service Head - Banking at Citi India.

Jessy Dsouza holds a BA in Economics from the University of Mumbai (1993-2000), an MBA in Marketing from Sikkim Manipal University (2009-2011), and completed the ISB-Kellogg Global Advanced Management Program in Business Administration and Management at the Indian School of Business (2015-2016). Jessy also holds certifications in Lean Six Sigma Black Belt, Certified ScrumMaster (CSM), and an Executive Certificate Programme in Design Thinking and Innovation for Business.