Kelly Flones

Kelly Flones has extensive experience in customer success operations, with a focus on analyzing customer segments, collaborating across different teams, and building processes and tools to support effective delivery. Kelly has held various positions at companies such as Unite Us and TrustRadius, where Kelly has contributed to customer journey roadmap, nurture campaigns, and operationalizing team-wide initiatives. Kelly's background also includes roles in property and project management, IT operations, software testing, admissions, and registrar functions. Kelly holds a Bachelor of Arts degree in Communication Studies from Biola University.