Anoosheh Ghazanfari

Anoosheh Ghazanfari is a seasoned UX researcher with extensive experience in conducting generative and evaluative research across various sectors. Currently serving as a Senior UX Researcher at United Airlines, Anoosheh focuses on improving employee user experiences through stakeholder education and advocacy for human-centered design. Previously, Anoosheh worked at BMO Financial Group and Hyka, where qualitative research aimed to enhance the patient onboarding experience for a mental health app. Other roles include serving as a Design Researcher at Loblaw Digital, contributing to product development through qualitative and quantitative methods, and improving classroom experiences at the University of Toronto. Academic credentials include a Master of Information in User Experience Design from the University of Toronto and a degree in Applied Psychology from the University of Illinois Chicago.