Libby Spencer Johnston

Libby Spencer Johnston is a Senior UX Leader at United Airlines, specializing in AI-driven user experience, research operations, and product design strategy since August 2017. With a strong focus on scaling UX practices and optimizing research operations, Libby has transformed employee tools through user-centered solutions. Previous roles include UX Delivery Lead and Sr. UX Research Strategist at United Airlines, as well as UX Designer at libbyelizabeth.com. Earlier experience includes positions at Allstate, DESIGNATION Labs, LEGACY Window and Door, and ApogeeInvent, where Libby developed marketing strategies, conducted user research, and created engaging content. Libby holds a Bachelor of Arts in Journalism, Public Relations, and Business Marketing from Indiana University Indianapolis and completed a full stack design bootcamp in UX/IxD at Designation.