Santiago Otharán Ferrari

Santiago Otharán Ferrari has extensive experience in customer service and support within the airline industry. Currently serving in the United for Business Support role at United Airlines since August 2022, Santiago addresses escalated corporate customer inquiries and analyzes support data to enhance resources and portal functionality. Previously, as a CTO Sales Representative at United Airlines, tailored customer service was provided to optimize sales strategies while managing ticketing and reservations in compliance with relevant regulations. Santiago's earlier roles include serving as a Customer Service Representative at CrossRacer for the AirFrance-KLM group and as a Sales Coordinator at Satelital Argentina S.A. Santiago's educational background includes pursuing a Commercial Pilot degree at Smart Flight Academy, a Private Pilot degree at Fly One, and a Technical degree in Orchestra Conducting from Pontificia Universidad Católica Argentina.