Tatiana Okamoto

Tatiana Okamoto has extensive experience at United Airlines, where responsibilities have evolved from overseeing service performance and quality management to currently managing the Contact Center Quality & Customer Satisfaction division since May 2011. In this role, Tatiana directs a team of Quality Assurance Representatives and an Analyst, focusing on enhancing customer satisfaction programs and report design. Prior experience includes positions as Senior Performance Analyst, Regional Staff Representative, and Product Services Supervisor, all contributing to improvements in contact center quality and customer experience. Tatiana holds a Bachelor's Degree in Tourism Administration from Universidade de São Paulo, earned between 1993 and 1997.