Nduka Mba-Uzoukwu

Nduka Mba-Uzoukwu has a strong background in customer experience and service management, demonstrated by their various roles in different companies. Nduka currently serves as the Group Head of Customer Experience at United Capital Plc, a position they started in August 2022. Prior to that, they were the Group Customer Experience Director at Heirs Holdings starting from February 2022.

Before their roles at United Capital Plc and Heirs Holdings, Nduka held the position of Managing Partner at CX-PRACTICE...Your Customer Service Management Partners, from January 2018 onwards. Nduka also served as the Group Head of Customer Experience Management at Sterling Bank Plc from July 2016 to January 2018.

Nduka's experience also includes being the Divisional Head of Customer Service Management at Keystone Bank Limited from February 2015 to May 2016, and the Group Head of Customer Experience and Analytics at Heritage Bank Plc from June 2012 to February 2015.

Continuing further back, Nduka was the Head of Customer Service at LEADWAY PENSURE PFA LIMITED from November 2011 to May 2012. Prior to that, they held various roles at Access Bank Plc from May 2006 to December 2010, including Head of Contact Centre, Customer Care, and Service Quality Management.

Nduka's early work experience includes being a Senior Customer Care Executive at Econet Wireless Zimbabwe from June 2001 to May 2006, and a Trainee Banker at Citizens Bank from June 2000 to June 2001. Overall, Nduka brings a wealth of experience in customer service and management to their current position at United Capital Plc.

Nduka Mba-Uzoukwu attended the University of Nigeria, Nsukka from 1995 to 1999. During this time, they pursued a Bachelor of Arts degree in Mass Communication.