Melissa Strait

Melissa Strait has over two decades of experience in the dental and health insurance sectors, currently serving as the Manager of Dental Government Business Operations at United Concordia Dental since August 2016. In this role, Melissa oversees contracts and manages staff responsible for daily operational activities related to enrollment, billing, claims, and customer service. Prior experience includes working as a Business Technical Analyst at Highmark Inc., where responsibilities encompassed process analysis and error resolution in Health Plan Operations, as well as serving as a Supervisor who achieved a significant reduction in inventory days without the need for overtime. Earlier in Melissa's career, a tenure at United Concordia Dental involved supervising enrollment and billing operations, successfully managing premium billing of approximately $50 million per month and exceeding service goals for five consecutive years. Melissa holds an Associate's degree in Legal Assistant/Paralegal from HACC, Central Pennsylvania's Community College.