Charles Wells

Charles Wells is an experienced CRM Business Analyst at the United Nations Office of Information and Communication Technology since June 2009, specializing in deploying the Oracle Siebel Public Sector Customer Relationship Management application suite. Responsibilities include eliciting requirements and analyzing client needs across various UN departments and peacekeeping missions. Previous roles include IT business analyst, providing technical support, and leading large-scale IT deployment projects at organizations such as Johnson & Johnson Consumer Canada, Janssen-Ortho, and RBC Royal Bank. Charles holds a Master of Science in Global Affairs with a focus on Peacebuilding from New York University, a Bachelor of Commerce in Information Technology from Ryerson University, and a Computer Science Co-op Diploma from Sheridan College.