Darren Thomas

Darren Thomas is an experienced IT professional currently serving as a Senior Asset & Configuration Management Analyst at United Utilities, where responsibilities include updating and maintaining the BMC Remedy/Helix CMDB for various end-user devices and ensuring data accuracy. Previous roles at United Utilities include IT Incident & Problem Management Analyst, Software Asset Management Analyst, 2nd Line Systems Engineer, and Service Desk Analyst, all emphasizing a strong focus on IT service delivery, incident management, and software compliance. Additional experience spans customer service positions at Rullion, SCC, HM Revenue & Customs, NTL:Telewest, and Jobcentre Plus, showcasing a robust background in technical support and customer service excellence.