Allan Muenzler

Allan Muenzler has a diverse work experience spanning over two decades. Allan is currently working at UnityBPO as a Transformation & Service Delivery Manager since August 2021. Prior to that, Allan worked at Cision from June 2016 to May 2020, holding the position of Director, Customer Content Services. In this role, they led customer-facing editorial, training, and customer service teams. Allan built and managed a team of eight managers and four trainers in a customer-facing contact center. Allan also strategized and developed the work-from-home transition for customer-facing teams, integrated software systems, advised on integration projects, and implemented training and compliance initiatives.

Before joining Cision, Allan worked at PR Newswire for eight years, from July 2008 to June 2016. Initially, they served as Director, Customer Content Services, overseeing editorial and customer service teams. Allan mentored and coached employees, improved the hiring process, and integrated different teams to enhance communication and service. Prior to this role, they were the Manager of Customer Content Services, responsible for leading the editorial team and handling customer complaints. Allan began their career at PCI as an Editor, where they worked from March 1999 to June 2000.

Overall, Allan Muenzler has demonstrated expertise in managing customer-facing teams, implementing process improvements, and driving operational excellence in their various leadership roles throughout their career.

Allan Muenzler attended the University of Houston from 1992 to 1998, where they obtained a Bachelor of Arts degree in English with a focus on Creative Writing.