Juan Camilo Caicedo Barros

Juan Camilo Caicedo Barros currently serves as the Gerente de Experiencia e Innovación at Fundación Cardioinfantil, where responsibilities include leading customer experience strategies, managing call center operations, and implementing innovation models. As a Professor de cátedra at Universidad del Rosario, Juan Camilo teaches innovation in the health sector within the specialization of integrated health service management. Previous roles include Jefe de Facturación Hospitalaria and Coordinador Administrativo y Financiero at Las Américas Auna, focusing on service strategies and patient satisfaction improvements. Juan Camilo's educational background includes a forthcoming degree in Digital Leadership from INALDE Business School, an MBA from ENEB, and certifications in project management, customer experience, and analytics from various institutions.