MI

Michael Irwin

Director - Digital Strategy & Innovation at University Federal Credit Union

Michael Irwin has a diverse work experience in various roles. Michael started their career at Tyco as an Operations Analyst from February 2000 to October 2002, where they focused on improving productivity and revenue by analyzing process models and recommending workflow changes.

Michael then joined UFCU and held several positions, including Manager, Operational Innovation from January 2016 to August 2020, and Manager, Organizational Process Improvement from July 2013 to December 2015. In these roles, they worked on identifying systemic challenges and implementing process improvements.

Michael'smost recent positions at UFCU include Director - MX Innovation & Design from August 2020 to May 2022, where they led initiatives to create innovative Omni-channel experiences, and currently, Director - Digital Strategy & Innovation, where they focus on advancing the digital transformation and leading the Digital Experience and UX Design teams.

Overall, Michael Irwin has a strong background in operations analysis, process improvement, and digital innovation, making him a valuable asset in driving organizational growth and transformation.

Michael Irwin attended Concordia University Texas from 2014 to 2018, where they obtained a Bachelor of Arts degree in Business Administration and Management, with a focus on General Studies. In addition to their degree, they also hold certifications as a Lean Six Sigma Green Belt from Firefly Consulting and as a USA Triathlon Level 1 Coach from USA Triathlon, which they obtained in December 2012.

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Timeline

  • Director - Digital Strategy & Innovation

    May, 2022 - present

  • Director - MX Innovation & Design

    August, 2020

  • Manager, Operational Innovation

    January, 2016

  • Manager, Organizational Process Improvement

    July, 2013

  • Lending Project Manager

    January, 2003

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