Susy Pow

Susy Pow is a skilled professional with extensive experience in customer success, account management, and operations. Currently serving as a Conversion Specialist (Domestic) at the University of Newcastle, Susy has previously held management roles at Camplify, where responsibilities included overseeing membership services and customer success for Australia's largest peer-to-peer caravan hire platform. Susy's background also includes strategic management roles at Drizly, focused on enterprise accounts and key partnerships, as well as various customer experience positions at Instacart. Additionally, Susy has a history of entrepreneurial leadership as the founder of Bird in the Hand, a retail store specializing in self-published books and comics. Susy has pursued advanced education, currently working towards an MBA in International Business and a Diploma in Data Analytics at the University of Newcastle, along with a scholarship in Cybersecurity Risk Management.