Ariane Nogueira

Ariane Nogueira is a seasoned IT professional with extensive experience in desktop support and service management. Currently serving as a Senior Desktop Technician at the University of Ottawa Heart Institute, Ariane has demonstrated expertise in customizing ServiceNow modules and implementing workflows to enhance IT service management. Previous roles include Associate Desktop Specialist at Lumentum, where Ariane provided technical support to over 350 users and developed KPI dashboards to monitor IT performance. Additionally, Ariane has a strong background in hardware and software troubleshooting and support, having resolved numerous technical issues efficiently. With an educational foundation in computer programming, digital marketing management, and advertising and marketing, Ariane combines technical skills with a strong understanding of business processes.