Gabriel Bray Paixao

Gabriel Bray Paixao is an experienced Project and Process Manager currently at Orange since March 2022, with a strong background in service and incident management across various roles in multiple companies, including ALTEN and Carrefour. Gabriel has expertise in managing incidents, requests, problem resolution, and ensuring compliance with service level agreements (SLAs). Significant contributions include the implementation of processes to reduce ticket volumes, performance reviews, and collaboration with technical teams to optimize service delivery. Previous positions included leadership roles at BNP Paribas CIB and service management at Thales and UniWare Global Services, supporting new technology transitions and service continuity. Gabriel holds a professional license in Automatic and Industrial Computing and a BTS in Electronic Systems.