Operations Manager FTC Maternity Cover

About the role

We are looking for a brilliant Operations Manager to join our Operations team and help us on our quest to make Unmade a brilliant place to work! You will be responsible for making sure our operations run smoothly for the team! You will be able to spot issues before they happen, make decisions quickly and take smart risks when needed. We are looking for someone with a “no task too big or too small” mentality. We’re also looking for someone who is passionate about creating a brilliant place to work and brings a sense of fun to the day-to-day. This is a fixed term maternity cover expected to start early January 2024 with the opportunity to go permanent dependent on Unmade’s needs and company performance.

About Unmade

Unmade are building the digital infrastructure to enable a demand-driven apparel industry. Our patented technology allows you to design and customise clothing yourself, so brands only make what will actually sell. Unmade was founded in 2013 by Hal, Kirsty and Ben. Our clients are large brands that generate high-volume/big subscriptions.

Learn more at https://www.unmade.com/.

In the next 12 months you will be:

• Generally support the Operations team with whatever is needed to get stuff done!

• Understand what makes Unmade a brilliant place to work and support the Operations team in making this a reality

• Owning and administering financial processes including bookkeeping, supplier payments, customer invoicing, payroll and company expenses

• Organising team lunches, trips, events, and celebrations

• Support on external meetings

• Support on managing the office environment including ordering supplies and equipment and being the first point of contact for visitors, contractors, and suppliers

• Support on people and culture initiatives and employee engagement

• Support with recruitment and team member onboarding as needed

• Optimising for efficiency in everything you do and suggesting changes to processes where needed

Skills and experience required

• Ability to communicate clearly with the Operations team and the wider Unmade team

• Ability to make recommendations independently and collaborate with the Operations and Leadership team on decision-making

• Ability to identify and act on the team’s needs no matter how big or small

• You have some familiarity and experience with what’s required to fulfil a role in operations management at a fast-moving start-up

• Some knowledge of people and culture initiatives or human resources

To be successful in this role, you will need to be:

• Able to work from our office near Farringdon, London 3 days per week, most weeks

• Bias-to-action - you’re not afraid to get your hands dirty & stretch yourself

• Brilliant at communicating and building relationships with people

• Meticulously organised and great at balancing priorities

• Flexible and adaptable to a dynamic startup environment

• Proactive, open to feedback, and solution-focussed

• Genuinely excited about creating an awesome and inclusive environment for everyone!

  Salary: £40 - 50k per annum

Location: The responsibilities of this role require you to be mainly office-based, but you may work remotely occasionally. Thursday is our dedicated day for the entire team to be in the office. We anticipate the person in this role to be in the office about 3 days per week, most weeks with the ability to be flexible.

What’s it like working at Unmade?

Unmade is a friendly, enthusiastic team who share the belief that the fashion and sportswear industries need radical change. We have a dynamic, supportive environment and strive to ensure everyone can do their best work and have fun whilst doing so.

We are building a product to have a lasting, positive impact on the fashion and sportswear industries, and the planet. We care about the work we do, are passionate about doing it, and are supportive of everyone to do the same.

We push for the best, but know that even with the best laid plans things can go wrong. Failure is not a dirty word, and we’re ok sharing when it happens. We value learning from each other and sharing what we do. No one is unapproachable, and everyone’s voice matters.

We care about helping the tech industry become a more inclusive, diverse place, and strive to lead by example. We encourage everyone to bring their whole selves to work, regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Perks and benefits

• 25 days + bank and public holidays. You're encouraged to use them and can buy more days if you need.
• A working from abroad policy to enable you to work during longer visits to friends and family outside the UK.
• 2 days of paid leave to volunteer for charity each year.
• Cycle and tech schemes
• Regular social activities to help us stay connected and have fun together.

How to apply

Please submit your CV and a cover letter that addresses the three questions below:

1. Why do you want to work at Unmade? What makes you a great candidate for this role?
2. What makes somewhere a brilliant place to work? How might you go about creating it (specific examples from prior experience welcome)?
3. Tell us about an initiative you implemented. What went well? What didn’t go so well. What did you learn from the experience?

What to expect from the application and interview process

We want to hire the best people, regardless of their background. It’s also really important to us that we hire in a way which is both effective and aligns with our values.

What the process will look like for you:

Step 1: Application review

When applying for the role, you’ll be asked to submit your CV and three questions which will help us understand how you think about work and whether you’re a good fit for the role. Your answers will be scored blind to prevent bias. If you score well, we will email you to schedule a phone call with someone from the hiring team.

Step 2: Phone screen

This stage of the interview process is an opportunity to screen for the basic requirements of the job, find out more about your expectations, and answer any initial questions you might have about the role and Unmade. This will be a quick (15 minute) phone call.

Step 3: Interview part 1 - Technical skills & experience

This interview will normally be with the hiring manager and another team member you would work with closely in the role. The interview will last around 50 minutes and we'll focus on the technical skills and traits needed to be successful in the job. This could take various forms, depending on the role you're interviewing for. We expect this interview to be conducted in person.

Step 4: Interview part 2 - Values & behaviours

You'll meet with two other members of the team. It will take around 50 minutes, and we'll be focussing on how you communicate and work as a part of a team, and the qualities and behaviours that show alignment with our company values:

We are greater than the sum of our parts

We make a positive difference

We strive for a better solution

We embrace change

We assume best intent