Durgesh Singh

Durgesh Singh is a seasoned professional with extensive experience in business analysis and operational management across various sectors. Currently serving as a Senior Business Analyst at Unum since January 2023, Durgesh focuses on requirements gathering and user research to align product strategies with business objectives. Previously, Durgesh worked at ServiceNow in Support Operations, effectively managing customer ticket flow and ensuring compliance with service level agreements. As an Operations Administrator at Health Service Executive, Durgesh contributed to vaccination data quality and inventory management. Earlier roles include Senior Business Analyst at PegasusOne, Business Analyst at Vistaar Technologies, and Technical Support Engineer, showcasing a solid foundation in analytical and technical skills. Durgesh holds a Master of Science in International Business from National College of Ireland and a Bachelor of Science in Computer Science from the University of Mumbai.