Mark Delembo

Mark DeLembo, MBA has over 20 years of experience in various management roles. Mark is currently the Director of Customer Experience at Upbound Group since March 2021. Prior to that, they worked at Rent-A-Center for over two decades, holding positions such as Director, Senior Manager of Customer Experience, Manager of Customer Experience, Manager of Training and Operational Enablement, Operations Training Coach, and District Manager. In these roles, Mark was responsible for leading customer experience initiatives, implementing training programs, developing leadership programs, and supporting field coworkers. Mark has extensive experience in enhancing customer retention and loyalty, collaborating with internal departments and vendor partners, and facilitating training programs for large groups of participants.

Mark DeLembo, MBA has a Master of Business Administration (MBA) degree in Business, Management, Marketing, and Related Support Services from Cleveland State University. Mark also holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from John Carroll University. In addition, they obtained a Bachelor of Science (BS) degree in the same field from John Carroll University. There is no information available regarding their education at Willoughby South.