Dhawal Amin

Dhawal Amin currently serves as the Head of Customer Success at Updapt, an ESG Tech Company, since March 2022. Prior to this role, Dhawal spent a decade at Unisys India, progressing from Technical Support Manager to Senior Operations Analyst from April 2012 to May 2022. Dhawal began the career in customer service at Dell International Services as a Client Technical Support Associate from February 2007 to July 2011. Throughout the professional journey, Dhawal has focused on enhancing team performance, training staff on new products and policies, and facilitating transitions from Customer Care to Tech Support, all while adhering to the principle of "Resolve or escalate" to ensure a positive customer experience.