Rafael Santos

Rafael Santos is a skilled CRM Manager at Uphold Inc. since February 2022, specializing in Zendesk management and backend integration improvements with Node. Prior experience includes serving as a Zendesk Administrator at FREE NOW, where Rafael enhanced business rules and implemented robotic process automation (RPA) using Zapier and AWS Lambda. As a Technical Support Engineer at Crossover for Work, Rafael was involved in onboarding, training, and quality assurance for support candidates. Additionally, Rafael held the position of Director at TEUC, focusing on fundraising and management for a theater group, and worked as a Technical Support Specialist at Lamassu Industries AG, developing user documentation and conducting software quality assurance. Rafael is currently pursuing a Bachelor of Science in Physics at Universidade de Coimbra.