Testing And Technical Support Specialist

Job Title: Testing and Technical Support Specialist

Location: Remote 

Why You Will Love UpLead:

• The Sales Intelligence industry has several big players, so how does UpLead differentiate itself in a crowded market? The data. Other Sales Intelligence tools have around a 60% accuracy rate, whereas UpLead is the industry leader providing 95% accuracy. Data accuracy is UpLead's #1 priority, ensuring multiple steps are taken to guarantee that clients are getting the best contacts. 
  • UpLead also provides Real-Time Email Verification: when you choose to unlock a lead’s contact information on UpLead, the platform will verify your lead’s email address on the spot, before releasing the information to you. This also applies to bulk downloads
• What are clients saying? UpLead is making waves in the Sales intelligence industry, so much so that they have won: G2’s Winter 2023 Leader, G2’s Winter 2023 Small Business Leader, G2’s Winter 2023 Easiest to Use, G2’s Winter 2023 Best Results
• 550+ Five Star Reviews on G2
• #1 Easiest to Use Lead Intelligence Tool on G2
• 100+ Upvotes on Product Hunt
• 4.9/5 Rating on FitSmallBusinesses.com

The Opportunity:

Although we’re proud of our last few years, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains top talent.  

We’re looking for someone who’s interested in becoming an integral part of the development team’s quality assurance processes as well as being the liaison person between the development team and the customer support team. Your day to day job would include testing out new features as part of the QA & Development team as well as supporting our customer support team with Escalations or investigations as someone who has a technical background.

What We Are Looking For:

We are searching for a motivated individual excited to engage with multiple teams in our organization and be our first line of support.  Specifically, you will play a pivotal role in helping 

If you’re looking for an opportunity to learn more, do more, and become more than previously possible… if you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming a Testing and Technical Support Specialist at UpLead is right for you! 

The Team:

Our UpLead Tech team is small but mighty composed of seasoned and up-and-coming Developers. The Tech team consists of results-oriented SaaS developer professionals owning the development process of our product at UpLead. The members of our team share a few common traits: they are self-motivated, ambitious, and passionate about growing UpLead.

The Skill Set:

• Basic knowledge of QA methodologies and processes.

• Familiarity with manual testing of web applications.

• Some experience with Ruby, JavaScript, or Python.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills in English.

• Experience with SQL

• Approachable and strong process-oriented personality

• Experience in the support field with experience in incident management processes/tools (i.e. Gitlab, Intercom, ZenDesk)

• Autonomy, curiosity, rigor

• A team spirit and a desire to learn continuously

• Collaborate with other departments to investigate, document, and resolve issues

• A proactive attitude

• Ability to analyze and synthesize

Why You Should Work At UpLead:

• Remote work environment.

• Flexible work schedule.

• Global and diverse team.

• Work with industry leaders.

• Flat Organization: collaborate daily with the CTO.

• Full-time employment.

• Competitive salary.

• Many other benefits and perks.

It is UpLead’s intent to pay all teammates competitive wages and salaries that are motivational, fair and equitable. The goal of UpLead’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization.  

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location..

UpLead embraces diversity and invites applications from people of all walks of life.  We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law