Liubov Dosovitckaia

Liubov Dosovitckaia currently serves as the ITSM Process Owner at UPM - The Biofore Company, responsible for global process management, implementation, and continuous improvement initiatives. Prior to this role, Liubov worked at TELUS International as a Project Coordinator and held multiple customer service positions at Stora Enso, including Customer Service and Dispatch Coordinator, with a focus on B2B communication, order handling, and logistics coordination. Earlier experiences include roles as an Ambassador at Oulu University of Applied Sciences, Customer Service Coordinator summer trainee at Stora Enso, and Administrator at Baltic Club Hotel. Liubov holds a Master's degree in Supply Management from LUT University and a Bachelor's degree in International Business and Business Administration from Oulu University of Applied Sciences, alongside studies in economic sciences at Universidad de Málaga.