Aimee Valle

Aimee Valle is a Customer Support Specialist at Upright Labs since April 2024, bringing extensive experience in customer experience management from a decade-long tenure at Tophatter, where Aimee served as the Director of Customer Experience and previously in various customer support roles. At Tophatter, Aimee implemented significant strategies, restructuring the sales funnel, managing a large support team, and overseeing the onboarding of over 150 clients. Prior experience includes supporting diverse industries as a consultant at Aimee VA, LLC, and serving as an Administrative Services Coordinator at RUSSELL NESBITT SERVICES, INC., where Aimee excelled in drafting technical materials and liaising with staff. Throughout their career, Aimee has demonstrated a strong capability in scaling operations, optimizing customer support, and fostering client relationships amidst changing business environments.