Olorunsogo Ige

Olorunsogo Ige currently serves as a Technical Support Analyst at Upshop, where responsibilities include managing Level 2/3 technical support for enterprise applications with a ticket resolution rate exceeding 95%. Prior experience at Nigeria Inter-Bank Settlement Systems PLC spans over fourteen years, during which Olorunsogo Ige delivered technical support for national payment systems, achieving system uptimes above 98% and reducing recurring issues by implementing proactive root cause analysis. In earlier roles, Olorunsogo Ige contributed to the design and management of an Identity Management solution for banking transactions, improved cheque clearing processes, and played a pivotal role in fraud detection across the banking sector. Olorunsogo Ige holds a Master of Information Technology from the University of Lagos and a Bachelor of Technology in Mechanical Engineering from Ladoke Akintola University of Technology.