Spencer Neff

Spencer Neff has a diverse work experience spanning various industries and roles. Spencer started their career as a Digital Media Intern at BIZ 3 Publicity in 2013, where they created press releases and electronic press kits for artist brands and pitched media outlets on artist coverage. In 2014, they worked as a Bartender at BOKA Restaurant Group.

From 2015 to 2016, Spencer worked as a Bartender and Brand Representative at Half Acre Beer Company, where they showcased their multitasking abilities and provided exceptional customer experiences. Spencer also represented the brand at beer festivals, retail locations, and sponsored events.

In 2017, Spencer took on the role of Innkeeper at Longman & Eagle, where they managed the daily operations of a boutique hotel. Spencer handled guest needs, addressed maintenance concerns, and selected retail products placed in guest-rooms to drive revenue.

From 2017 to 2019, Spencer worked at Fulton Grace Realty as both an Assistant Property Manager and later as a Property Manager. In these roles, they oversaw the retention and growth of accounts, handled customer inquiries, completed requests, and managed invoicing.

In 2019, Spencer became a Customer Success Manager at Toast, Inc. Spencer owned client relationships, curated product adoption plans, and focused on driving customer satisfaction, engagement, and revenue through retention and up-selling opportunities.

Following that, Spencer joined BigTime Software, Inc. as a Customer Success Manager from 2021 to 2021. Spencer maintained and grew client relationships, provided guidance in best practices, and collaborated with Sales and Account Management teams to support expansions and renewals.

In 2022, Spencer joined Intercom as a Business Development Representative, a role they held until 2023. Finally, in 2023, they started working at UPshow as a Senior Business Development Representative.

Overall, Spencer Neff's work experience includes positions of increasing responsibility in customer success, property management, business development, and hospitality.

Spencer Neff obtained a Bachelor of Arts (BA) degree in Criminal Justice/Safety Studies from the University of Dayton, where they studied from 2004 to 2008. In 2008, they briefly attended The Ohio State University, although no degree or field of study is specified for this period. Additionally, Spencer Neff has obtained certifications as a Conversational Support Expert and an SDR Pro from Intercom, both in July 2022.