Chelcy Roberts

Chelcy Roberts is an experienced professional in customer experience and banking operations, currently serving as the Head of Customer Experience for Onboarding at Upstart since November 2020. Prior to this role, Chelcy held the position of AVP Treasury Officer and Retail Manager at First City Bank, where responsibilities included assisting businesses with cash management solutions. Previous experience includes roles as Community Office Manager at FCBank, Branch Manager at Telhio Credit Union, and personal banking positions at KeyBank and Fifth Third Bank. Chelcy holds a Master of Business Administration (MBA) from Ohio Dominican University and a Bachelor of Arts in Economics from Otterbein University.